ACE Global has set an industry standard for technological innovation that is matched only by our dedication to keeping the client’s information secure. ACE Global operates using:

• Secure network and firewalls – IPS & IDS
• Cisco/Avaya network components, with Cisco-certified engineers on site
• Documented, managed and publishable Disaster Recover (DR) and Business Continuity Plans (BCP)
• DR and BCP highlights
  • Fully redundant voice and data
  • Onsite UPS and generator backup
  • Redundant primary and secondary links (ISPs) and survivable switch
• Information Security Management Systems
  • Incident reporting
  • Change control requests
  • Network reporting
  • Regular testing of systems and backup
• Site security encompassing cameras, keycard access, remote visual access to a call center floor, paperless environment
• Two (2) fully redundant data center/hubs
• SAS-70 Type I and Type II compliant
• State-of-the-art PBX and dialer technology
• Client host or leverage ACE Global’s in-house system
• Customizable screens
• Can develop GUI applications on top of a client-hosted system
• Data and voice capture available